Your privacy is important to us, and we are committed to protecting your personal information. In this policy, we are letting you know about the ways we collect and use your information, so you can make an informed choice regarding whether you will visit this website.
HOW WE USE YOUR DATA
Right to access, correct and delete data and to object to data processing
Our customers have the right to access, correct and delete personal data relating to them, and to object to the processing of such data, by addressing a written request, at any time. B-Spoken makes every effort to put in place suitable precautions to safeguard the security and privacy of personal data, and to prevent it from being altered, corrupted, destroyed or accessed by unauthorized third parties. However, B-Spoken does not control each and every risk related to the use of the Internet, and therefore warns our website users of the potential risks involved in the functioning and use of the Internet. Our website may include links to other websites or other internet sources. As B-Spoken cannot control these websites and external sources, B-Spoken cannot be held responsible for the provision or display of these websites and external sources, and may not be held liable for the content, advertising, products, services or any other material available on or from these websites or external sources.
Management of personal data
How you can access or control your personal data will depend on which services you use. You can choose whether you wish to receive promotional communications from our website by email, SMS, physical mail, and telephone. If you receive promotional email or SMS messages from us and would like to opt out, you can do so by following the directions in that message. You can also make choices about the receipt of promotional email, telephone calls, and postal mail by contacting our privacy officer at firstname.lastname@example.org, which allows you to update contact information, manage contact preferences, opt out of email subscriptions, and choose whether to share your contact information with our partners. These choices do not apply to mandatory service communications that are part of certain website services.
Information We Collect
Our website collects data to operate effectively and provide you the best experiences with our services. You provide some of this data directly, such as when you create a personal account. We get some of it by recording how you interact with our services by, for example, using technologies like cookies, and receiving error reports or usage data from software running on your device. We also obtain data from third parties (including other companies). For example, we supplement the data we collect by purchasing demographic data from other companies. We also use services from other companies to help us determine a location based on your IP address in order to customize certain services to your location. The data we collect depends on the services and features you use.
How We Use Your Information
Our website uses the data we collect for three basic purposes: to operate our business and provide (including improving and personalizing) the services we offer, to send communications, including promotional communications, and to display advertising. In carrying out these purposes, we combine data we collect through the various website services you use to give you a more seamless, consistent and personalized experience. However, to enhance privacy, we have built in technological and procedural safeguards designed to prevent certain data combinations. For example, we store data we collect from you when you are unauthenticated (not signed in) separately from any account information that directly identifies you, such as your name, email address or phone number.
Sharing Your Information
We share your personal data with your consent or as necessary to complete any transaction or provide any service you have requested or authorized. For example, we share your content with third parties when you tell us to do so. When you provide payment data to make a purchase, we will share payment data with banks and other entities that process payment transactions or provide other financial services, and for fraud prevention and credit risk reduction. In addition, we share personal data among our controlled affiliates and subsidiaries. We also share personal data with vendors or agents working on our behalf for the purposes described in this statement. For example, companies we’ve hired to provide customer service support or assist in protecting and securing our systems and services may need access to personal data in order to provide those functions. In such cases, these companies must abide by our data privacy and security requirements and are not allowed to use personal data they receive from us for any other purpose. We may also disclose personal data as part of a corporate transaction such as a merger or sale of assets.
Terms and Conditions
1.Order and Shipping
Depending on the shipping service selected, orders placed on www.b-spoken.com can be delivered any day of the week. Every order is unique, therefore the shipping costs depend on the selected service, as well as the origin and destination of the items you choose. All orders are covered by Express shipping. All relevant delivery options, available for your order and destination, will be displayed at check-out.
Express shipping Europe 3-5 working days
Our orders are delivered by DHL Express
1.2 Taxes and duties
We include the cost of Value Added Tax (VAT) and duties in your order, so you don’t have to pay any additional fees if the destination is in one of the locations below:
European Union (excluding the Canary Islands)
1.3 Tracking an order
After placing an order, you will receive a confirmation email with all the details. We may contact you if we need more information to verify payment. Once the order is confirmed, it will be shipped within two business days.
Depending on your location and the delivery method chosen, it can take two to seven working days (after shipment) before you receive the order. We will keep you informed with track & trace information and the expected delivery date. You can also track the order by going to ‘Orders and returns’ in your account.
Please note that if you order items from multiple B-Spoken partners, they will be delivered separately. We aim to deliver the order within the stated delivery times, however we are not responsible for customs delays or failure to clear payment.
2.Returns & Refunds
2.1 Returns & Refunds
At B-Spoken, protecting the environment has the highest priority. That is why we are continuously working to reduce our CO2 emissions. We try to reduce the chance of a return shipment using our Unique B-Spoken Clothing Visualization App, where you can try on most of our Garments and see these on yourselves digitally.
Most items are returned because they do not fit properly. We are constantly working to improve the size and fit information. The Size app and other information about the cut, fit, and materials can be found on each product page.
By reducing returns, you are contribution to the reduction of C02 emission and support our environment.
Thanks for your support.
2.2 Return Policy
Returned items must comply with our return policy:
· Items must be returned unworn, undamaged, and unused with all labels attached and the original packaging included.
· Shoes and accessories must be returned with the original branded boxes and covers, if any, and placed in protective outer packaging for shipment.
· Make sure that the soles of the shoes or the shoe box are not damaged or marked during the fitting.
· If an item has a brand label, it must be returned with the label in its original place.
· Beauty and cosmetic products must be returned unopened and unused, with all packaging seals intact.
· Jewelry must be returned in the same condition it arrived, including all packaging and documents provided.
Please be careful when trying on the purchases and return them in the same condition you received them. Any returns that do not adhere to our policies will not be accepted.
The returned item must have arrived at the return address of www.B-Spoken.com no later than 14 days from the delivery date. If you want to return items from multiple B-Spoken partners, all items can be sent to the same return address.
3. Payment & Pricing
3.1 Why is B-Spoken’s pricing Special?
At www.b-spoken.com you buy directly from the Maker. This means that the various links from the regular supply chain are skipped, allowing www.b-spoken.com to offer you a lower price than the comparable retail value.
3.2 Which payment methods do you accept?
• Master Card
• Apple Pay
3.3 Personal data
Once your return has been received and accepted by our partner, the refund will be made via the original payment method, excluding any delivery charges. We’ll keep you informed every step of the way. You can track the return of your package via the track & trace number on the return label, or you can check the status in your account under ‘Orders & returns’.
It is our goal that every item arrives in good condition and we hope you are always happy with your purchase. If you receive an item in a damaged condition or if it does not exactly match the description on the website, you must inform customer service as soon as possible. Where possible we will arrange for a new replacement to be sent to you or provide a full refund on the damaged item.